Nikken Reviews | nikken.com @ PissedConsumer

Charlene Y Nvf

Question about warranty on the back magnet

Feb 22, 2024

The round magnets are falling out and the magnet has not been abused or worn incorrectly. Under normal conditions I dont think this should be happening. I think that the other gold magnet was much better.

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Pros:

Have other products that i like

Cons:

Gold magnet is more effective

Preferred solution: Full refund

John B Iso

John B Iso |

Irvine, California

Pimag Microjet Wall Mounted Shower

Jan 13, 2023

4.0

I just installed one of your wall mounted Pimag shower heads to replace one we have had for over 20 years. Upon installation, the shower head was leaking just above where the filter head screws on the main body. Upon further inspection, it appears the cap has a hair line crack in it. I used my old cap, screwed it on and it works perfectly. I did not over tighten the cap as I know that is not recommended and I have been doing this for a long time with filter replacements. I would like to have the new cap replaced because my old cap is so old and I am concerned it will develop a crack. We replaced the old shower head because the body of the unit had developed a crack after all of these years and it was causing loss of pressure. My name is John Burdette at 121 Old Hickory Lane, Powder Springs, GA 30127. We are a long time customer of Nikken and we plan to use your products for many years to come. Thanks in advance for your help with this. John Burdette

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Pros:

High quality products to improve your health and well being

Cons:

Can be expensive but the products perform and hold up well

Preferred solution: I need a replacement part for my pimag shower head. Otherwise, I am very happy with the product.

User's recommendation: Great product, don't over-tighten the cap when replacing filters. Unit well built and will last for many years.

Ronnie S Tej |

Rock Hill, South Carolina

Cut off valve in the PiMag Microjet Shower system? If it is in front of the filter cartridge, it will not put any pressure on the filter. Not pissed, confused-Lori / CS.

Oct 23, 2022

5.0

Instructions say do not. Help Desk said there was nothing in the instructions concerning. Everything I have used from Nikken has been very good-mattress, insoles, wraps, magnets, comforters.

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User's recommendation: Most items will work for most people, some will not!

Anonymous

Guest-3372702

Website issues

Feb 28, 2022

2.0

Unable to place an order from an Android Smart phone text support sent to a help desk and wanted to charge me a $1.00 refundable fee. Not pissed just frustrated

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Anonymous

Guest-3328456

San Luis Obispo, California

None at all I don’t see why you thought I had a complaint

Feb 09, 2022

There was no complaint at all. The gal tried to explain something to me and I didnt understand what she was saying and then she explained it in other way and I understood. She was very nice, no problem at all.

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Anonymous

Guest-2869627

Kissimmee, Florida

Need to make and order

Sep 14, 2021

2.8

I call left message in tex message and and not one return my call- you have poorly Customer service -

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User's recommendation: I love your products - I call and left message and not one return my call

Baptist C

Wrong product sent

Oct 13, 2020

2.3

I was sent the wrong air filter for my older Kenko Air Purifier. The person that took the order is Esther Smith. ID #80195****. So I had to return the product. That being said, I had to pay for shipping and returning the product. So I would like to receive a refund or put that amount towards the next purchase. Item code is 1445. Order #1862****. Order date is 7/7/2020. I have been pursuing this for the last couple of months and extremely frustrated. Your support will be most appreciated.

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Loss:

$48

Pros:

Good products

Cons:

Expensive

Preferred solution: Put towards next purchase

Anonymous

Guest-1900491

Elk Grove Village, Illinois

Need password

May 01, 2020

3.0

I tired to log in to my account today, May 1, still can't cant pls check asap Thanks Linda 83020**** acct number

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Anonymous

Guest-801671

Palm Beach Gardens, Florida

Nikken Magnetic Insoles Review from Palm Beach Gardens, Florida

Mar 02, 2016

My magnetic inserts caused me lots of pain in my legs and hips.....can hardly walk some days Be careful !!!!! Was told these would give me more energy Wow So disappointed because I work on my feet and need to be able to walk Seriously considering having them banned There is no way to contact company because I got them at a greenmarket and of course the people are nowhere to be found !!! If they were legit I guess they would stand by their product...scammed !!! oh well won't soon forget this lesson Out $$$$ and health

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Reason of review:

Bad quality

Luan Wwq

North Logan, Utah

Nikken - Filter Shower Head Review from North Logan, Utah

Aug 29, 2015

1.5

The shower head is plastic where it needs to be metal so after a short time it leaks. Has anyone tested it to see if it really works to get rid of chlorine? Have had 3 or 4 of them. Now my husband doesn't want to fix it because he said he tested the water coming out of it and it is the same chlorine as coming out of the hose outside. I am so disappointed. Has anyone else out there ever tested the shower head to see if it does what they say it does?

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Reason of review:

Bad quality

2 comments

Guest-1037650

Sep 22, 2015

He tested it right after he installed it and it had the brand new filter in it.

Helpful

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Doris Wzv

Newbury Park, California

NIKKEN terrible customer service/products-obvious reason why they are not sold in stores when they can bury C.S. issues this way!

Nov 12, 2014

2.0

Gaboy, that's some great "Fanboy" advice, thanks, but it skirts the issue and is not helpful. I bought from an authorized dealer, who is/was no longer a dealer once the problem arose. If I could have bought through a "Normal" outlet like a store, considering they would still be in business, there would be no issue. As it stands, the issue arose through no fault or doing of my own, and so, NIKKEN, take notice, I'm actively spreading the word to ALL that I encounter on a daily basis here in Los Angeles. I own a Product Placement production company, so I deal with a staggering amount of people from the executive levels on down, at EVERY major motion picture studio. I'll eat the $80 and chalk it up too experience, what I won't do is let others befall the same fate that may not be able to so easily loose $80. Thanks for trolling the forums and adding what was useless information, it allowed me to give an update here that you can take back and show your bosses there at Nikken so they can see what $80 worth of publicity has bought them, thanks! :)

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Loss:

$80

Reason of review:

Poor customer service

Preferred solution: A non defective pair of insoles, as paid for.

6 comments

Guest-1223947

Oct 08, 2016

I was asked by Nikken to help them improve their product presentation & user friendliness. My team has analyzed their model and found it needs to be updated to match today's online shopping tendencies and be at par with the more notable retail & e-commerce platforms.

Product support and customer service go together & I think these are the main areas that need improvement.

Do you think this is the main problem OR do you think that they have quality & ethical issues?

Sincerely,

Aaron Ohan

arahorizon@***.net

Helpful

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Doris Wzv

Cult/scam operation

Dec 27, 2013

1.3

Bought a set of magnetic inserts at a neighbors "Nikken" party. Seemed like a good product, and got caught up in all the hoopla at the party. Well, neighbor has moved, and one of the two inserts have almost completely disintegrated, (Only one?!). Called Nikken, and was told I need the original receipt proving we bought them from an authorized dealer, otherwise they can't do ANYTHING. Very odd, considering now that I'm having a problem and looking into it, I realize some very important facts; #1, these are not sold in stores anywhere #2, There are no known forgeries of this product #3, Unless you stay in constant contact with whoever you buy these from, you'd better make sure they are a recognized dealer, and that you save your receipt, because without it, you'll just end up feeling even dumber than you did when you overpaid for poor quality the first time around. Lesson learned, and it only cost $80, and a few wasted hours of our Friday night a year ago. Good thing I'm rich....

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Loss:

$80

2 comments

Guest-897556

Nov 09, 2014

Nikken has great customer service when you buy from an authorized dealer. Most large companies have the requiment of either returning to dealer or providing receipt of purchase. Nothing unusual about that.

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Contact Information

Website:

www.nikken.com

Mailing Address:

18301 Von Karman Ave., Suite 120

Irvine, California 92612

United States

Phone:

(800) 669-8859

Contact Nikken Customer Service

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Nikken

Nikken Overview

Question about warranty on the back magnet

Pimag Microjet Wall Mounted Shower

Cut off valve in the PiMag Microjet Shower system? If it is in front of the filter cartridge, it will not put any pressure on the filter. Not pissed, confused-Lori / CS.

Website issues

None at all I don’t see why you thought I had a complaint

Need to make and order

Wrong product sent

Need password

Nikken Magnetic Insoles Review from Palm Beach Gardens, Florida

Nikken - Filter Shower Head Review from North Logan, Utah

NIKKEN terrible customer service/products-obvious reason why they are not sold in stores when they can bury C.S. issues this way!

Cult/scam operation

E-commerce Talks

Art for Your Home Not Museums

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